Effective Date: [Insert Date]
At ProScience Glass Shop Division (“we,” “us,” or “our”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, protect, and manage the information you provide when you interact with our website at http://proscience.com (the “Website”). By accessing or using this Website, you agree to the practices described in this policy.
1. Information We Collect
We collect only essential information to provide our services and enhance your experience:
1.1 Contact Information
When you fill out our contact form, we collect:
- Your name
- Your email address
- Your phone number (if provided)
- Your message details.
1.2 Automatically Collected Information
We use cookies and Google Analytics to collect non-personal data, such as:
- Browser type and version
- Pages visited
- Time spent on the Website
- Referring websites or search terms.
We do not collect or process demographic, financial, or sensitive personal data.
2. How We Use Your Information
The information you provide is used strictly to:
- Respond to inquiries submitted via the contact form.
- Provide you with information about our products and services.
- Improve the functionality and user experience of the Website through analytics.
We do not sell, rent, or trade your personal information to third parties.
3. Cookies and Analytics
3.1 Cookies
Cookies are small text files placed on your device to improve your browsing experience. We use:
- Essential Cookies: Required for the Website to function properly.
- Analytics Cookies: Used to collect anonymized data on how visitors interact with the Website.
3.2 Google Analytics
Google Analytics helps us analyze Website performance and visitor behavior. This tool collects non-personal information, such as device type and session duration.
To protect your privacy:
- IP anonymization is enabled.
- Data retention is configured to the minimum period allowed.
You can manage or disable cookies through your browser settings or opt-out of Google Analytics tracking via Google’sopt-out tool.
3.3 Cookie Consent Management
When you first visit the Website, a cookie consent banner will appear, allowing you to accept or manage your cookie preferences. You can update your preferences at any time through the Website’s cookie settings.
4. Data Security
We take reasonable technical and organizational measures to protect the information you provide, including:
- Secure email systems for transmitting contact form submissions.
- Limited access to data by authorized personnel only.
However, no system is entirely secure, and we cannot guarantee absolute protection against unauthorized access.
5. Data Retention
- Contact form submissions are retained for 12 months unless a longer retention period is required by law.
- Analytics data is retained based on Google Analytics’ default settings or as configured in compliance with applicable privacy laws.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to your personal information.
- Deletion: Request the deletion of your information, subject to legal or contractual obligations.
- Consent Withdrawal: Withdraw your consent for data processing at any time.
- Complaint: Lodge a complaint with a relevant privacy authority.
To exercise these rights, please contact us at the details provided below.
7. International Data Transfers
Data collected through Google Analytics may be transferred to servers outside Canada, including the United States. These transfers comply with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
8. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
9. Children’s Privacy
Our Website is not intended for individuals under 18 years old, and we do not knowingly collect personal information from children.
10. Data Breach Response
In the event of a data breach, we will take prompt action, including:
- Investigating the breach.
- Notifying affected individuals within 72 hours if required by law.
11. Accessibility Statement
We are committed to making our Website accessible to all users, including those with disabilities. If you encounter any accessibility barriers, please contact us for assistance.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page, and the “Effective Date” will be updated. Continued use of the Website after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
ProScience Glass Shop Division
770 Birchmount Road, Unit #25
Scarborough, Ontario, CANADA M1K 5H3
Email: GlassShop@Proscience.com
Phone: 1-888-335-9113
